Email Management (EMM) Master Course
The 4-Day EMM Master program is about 'What is EMM?" plus "How to implement EMM?. The 4-day program combines the EMM practitioner program and the Specialist program which covers global best practices for implementing solutions for email management as well as advanced email topics, such as how to identify requirements, develop an email policy, implement a solution, and alternatives to email such as instant messaging, wikis, and feeds.  - How to develop a business case for email management
- Defining the problem and planning the project
- Building the right project team
- Developing the email policy
- Identifying and gathering requirements for email management
- Implementing the solution
- Long-term preservation of messages, attachments, metadata
- Email and discovery
- Instant Messaging
- Blogs, wikis, and RSS feeds as alternatives to email
- Web-based commercial email
Participants will use their newly gained knowledge to plan, design, and implement an EMM project based on case study exercises and expertise learned from this program. Participants will become AIIM EMM Master (EMMm) after passing the online examinations.
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